5 Secrets to Crush Service in the Passenger Transportation Resurgence

This article was originally posted during the COVID pandemic. Although that crisis has passed, the insights on passenger and client courtesy remain relevant today.

Unless on a cruise ship, traveling is primarily a means to an end. Whether for business or for pleasure, it's about where one's going rather than how one arrives. As such, it shouldn’t add unnecessary drama to customers' lives. The reality, however, is that traveling has more than its fair share of drama. The customer undoubtedly contributes some of thi…