Courtesy Isn’t Optional: A Reminder About Service, Perspective, and Grace

A Service Lesson from an Airline Cabin That Applies Everywhere

I was on a flight recently when I overheard a conversation that made me wince.

The aircraft door had closed, and the crew was preparing for pushback. A flight attendant stopped near my seat to close an overhead bin and noticed that one of the bags was turned on its side. She asked those seated nearby whose bag it was. No one responded. She then spoke—lou…