Hearing the Unheard: Leadership Lessons from the Disney Parking Lot

How listening beyond words—and stepping into your team’s world—builds trust, insight, and stronger leadership.

I recently read a parable called “The Sound of the Forest” from Parables of Leadership by W. Chan Kim and Renée Mauborgne, initially published in the Harvard Business Review over three decades ago. Despite its age, its message remains remarkably relevant—perhaps even more so in today’s fast-paced, highly digital workplace, where leaders can become incre…