How often has a leader or supervisor on your team made a decision, handled a situation, or responded to a problem in a way you believe was inappropriate? For many leaders, myself included, the answer is often more than we would like to admit. If you responded affirmatively, the reasons could be a need for coaching and development, or it may indicate that specific individuals are underperforming. Alternatively, it could stem from unclear expectations regarding how team members should behave as leaders within the organization. Ultimately, the senior leaders in the organization are responsible for establishing and communicating these expectations, but how do you begin?
A good starting point is to consider the various aspects of your business and record your thoughts on paper. You'll likely recall unwritten policies you've communicated in the past, which should also be documented. Make sure to include any specific situations your team needs to address in a particular way or at a specific t…
