Ground Transportation Insights

Ground Transportation Insights

Culture & Team

The Right of Way Isn’t Always the Right Decision

What culture provides when rules and procedures are not enough

Brian Dickson's avatar
Brian Dickson
Oct 14, 2026
∙ Paid

Years ago, while working at Walt Disney World, I participated in a grievance involving a bus driver who had run another vehicle off the road.

The incident occurred where two roadways came together. The other vehicle had a yield sign. The Disney bus had the right of way.

The driver traveled that route regularly and knew that motorists did not always respect the yield sign. On this day, another motorist entered the roadway instead of yielding to the bus.

The incident came to our attention because the motorist called to report it. Transportation management then asked our technology team to retrieve the onboard video and audio so that we could determine what had happened.

The footage showed that the driver saw the other vehicle and recognized that it was not yielding. We could hear him say:

“You have the yield. I’m not letting you over.”

That statement changed the nature of the incident.

This was not a driver who failed to see another vehicle or was surprised by an unexpected movement. He recogn…

User's avatar

Continue reading this post for free, courtesy of Brian Dickson.

Or purchase a paid subscription.
© 2026 Brian Dickson · Privacy ∙ Terms ∙ Collection notice
Start your SubstackGet the app
Substack is the home for great culture